APPLICABLE LEGISLATION

The sale of products and services via electronic means is regulated by Legislative Decree no. 6 September 2005. 206 (Consumer Code) regarding distance selling with consumers, and by Legislative Decree 9 April 2003 n. 70 regarding electronic commerce.
The sales contract stipulated between the Customer and SEFHT SRL (hereinafter referred to as SEFHT) will be governed and interpreted in accordance with Italian law.


ACCEPTANCE OF THE GENERAL CONDITIONS OF SALE

By placing an order according to the various methods provided on the Site, the Customer declares to have read all the information provided during the purchase procedure and to fully accept the general conditions of sale and payment transcribed below.
These general conditions of sale, together with the conditions regarding the methods of delivery and payment of the goods, constitute an integral part of the sales contract concluded between the Customer and SEFHT.
Therefore SEFHT invites you to carefully read these general conditions of sale, to print them or in any case to save or keep an electronic copy in compliance with the provisions of the articles. 3 and 4 of Legislative Decree no. 185/1999 on distance selling.


PURCHASE METHODS

The Customer can purchase the products present in the SEFHT electronic catalog at the address www.mainpadel.com at the time of placing the order illustrated on the homepage of the Site, within the respective sections by product category, as described in the relevant information sheets provided by the manufacturer.
The products published on the site can be:

  • physically "available" in the warehouse and therefore, as such, orderable by the Customer;
  • "not available" physically not available in stock. In this case the product cannot be ordered by the Customer, who can enter his email address in the appropriate form on the product page to be notified if the product becomes available again.

SEFHT reserves the right not to conclude the order without assuming any responsibility and without this resulting in any obligation to compensate the buyer. In the event of non-acceptance of the order, SEFHT undertakes to promptly notify the Customer.
Acceptance of the order by SEFHT is confirmed by sending a confirmation email to the email address communicated by the Customer at the time of purchase.
This confirmation message will report:

  • Order number
  • Date of receipt of the order (refers to the date the email was sent)
  • Billing information
  • Product(s), quantity, price
  • Shipping Cost
  • Total order amount

The Customer undertakes to verify the correctness of the data in the order confirmation email and to promptly report any errors or omissions to SEFHT.
Since the simultaneous access of many user-customers and the simultaneous possibility of 'online' orders modify the availability of the product, SEFHT does not guarantee the certainty of assignment of the ordered goods, the actual availability of the product can only be assessed at the time of 'actual taking charge of the order which is a moment after its acceptance.
The Customer, if registered on the Site www. mainpadel .com, you will be able to check the status of your order by accessing the web area dedicated to it.


PRICES

The sales prices of the products published on the Site include VAT.
SEFHT reserves the right to change prices at any time, but undertakes equally to apply the prices indicated on the Site at the time the order is placed.
In the event of displaying an incorrect and/or manifestly negligible price, for any reason (computer bug, manual error, technical error, etc.), the order will be cancelled, even in the event of initial validation.


TERMS OF PAYMENT

Purchases made on the www.mainpadel.com website are safe and guaranteed and you can choose between different payment methods, all safe and certified, whichever you prefer.
Currently it is possible to opt for the following payment methods:

  • PayPal
  • Apple Pay
  • Google Pay
  • Credit card
  • Klarna

PayPal

PayPal is a very simple, fast and reliable payment method that is increasingly widespread on the web and allows you to purchase without entering your credit card details on the site where you are shopping.
By selecting payment with PayPal you will be redirected to a page on the PayPal site where you will enter your email address and password and make the payment. In this case your financial data will not be shared with us but will be managed directly by PayPal.
If you cancel your order or for any reason we do not accept payment, the amount will be refunded to your PayPal account.

Apple Pay

Apple Pay is an easy, secure, and private way to pay for purchases with your iPhone, iPad, Apple Watch, and Mac. You can start using Apple Pay right after you add a credit, debit, or prepaid card to Wallet.
When you make a payment, Apple Pay uses a specific number on your device and a unique transaction code. So your card details are never stored on your device or on Apple's servers, nor shared with us in the process.

Google Pay

Google Pay is a quick and easy way to pay online using cards saved in your Google account. Google Pay protects your payment data thanks to multiple levels of security and allows you to make payments with maximum ease. Google Pay protects your payment information with multiple layers of security and doesn't share your card number, so your data remains safe.

Credit card

We accept the main credit cards and prepaid cards belonging to the Visa, MasterCard, Maestro, American Express, Discover and Carta Aura circuits.
In cases of purchase by credit card, SEFHT will authorize the debit only of the amount relating to the purchase made. If you change your mind and decide to cancel the order or in the event of non-acceptance of the contract by us, we will request the cancellation of the transaction and the committed amount will be returned to you.
Once the transaction has been canceled, we cannot under any circumstances be held responsible for delays and/or damages caused by the banking system.

Klarna

Klarna is a service that allows you to split the cost of your purchase into 3 interest-free instalments. Payment is easy and can be made with any type of card, even prepaid, and without credit checks.

The KLARNA service is now available in the following countries: Austria, Belgium, Finland, France, Germany, Greece, Italy, Ireland, the Netherlands, Portugal and Spain.

Once your order has been dispatched, the first installment will be charged to your card and you will be notified accordingly by Klarna. The rest of the charges to your card will occur automatically every 30 days, until the entire amount is paid off.

Secure SSL Payment System

To safeguard your privacy and security, when you pay by credit card, a secure payment system is used, your credit card data is transmitted directly via a protected connection in SSL (Secure Socket Layer) encryption. to PayPal, for authorization and debit.
This means that we are not able, at any time during the purchase procedure and under any circumstances, to know personal information relating to the cardholder or the card number. We will only receive the authorization provided by the card operator. This procedure is absolutely safe and completely guarantees both the buyer and the seller (therefore SEFHT).
The SSL encryption system guarantees that no one can in any way read the information sent over the Internet.


DELIVERY METHODS

Italy
For all orders starting from €75.00 shipping is free. For those whose amount is less than €75.00 the shipping cost starts from €8.00 and may vary based on the courier chosen during checkout.

In the case of a total return of the order, the cost of standard shipping will be refunded.

For most of the products in our catalog the average delivery times are 2 working days. For some products the times can increase up to 10 working days and can also vary based on the courier chosen during check out . You can find information on shipping times for each item on the product page.

Europe
The shipping cost depends on the destination and the weight/volume of the package and is indicated during checkout.

For most of the products in our catalog the average delivery times are 2-6 working days. For some products the times can increase up to 10 working days and can also vary based on the courier chosen during check out . You can find information on shipping times for each item on the product page.

They may be subject to variations due to force majeure or due to traffic conditions and road conditions in general or by act of the Authority. Furthermore, the times stated above may vary during high season and/or holiday periods.
Any external damage or mismatch in the number of packages must be immediately reported to the courier carrying out the delivery, adding the wording "withdrawal with reserve" on the appropriate accompanying document. Furthermore, the opening of an anomaly file must be requested with SEFHT, by sending an email to customer@mainpadel.com or by contacting customer service on 06/21129704.
Once the courier document has been signed, the Customer will not be able to make any objections regarding the external characteristics of what was delivered.


RIGHT OF WITHDRAWAL

Sales of products via the Internet are regulated in articles 50 to 68 ("distance contracts") of Legislative Decree 206/2005 (Consumer Code). This legislation provides the consumer with the right to withdraw from contracts or contractual proposals without the need to specify the reasons, guaranteeing him the right to return the product purchased and to obtain reimbursement of the expense incurred.
The withdrawal request must be made no later than 14 days from the date of delivery of the order. In order to enjoy the right of withdrawal, the product must be returned in the same condition in which it was received, therefore complete with any packaging, seals, labels and various accessories supplied. We will not be able to accept the return of products that do not comply with these conditions; in this case the package will be returned to the sender with transport costs charged and the refund will not be made. This inconsistency will be immediately notified by email to the Customer.
It is not possible to exercise the right of withdrawal in the following cases:

  • in the absence of the original packaging (including the manufacturer's seals where present);
  • in the absence of integral elements of the product (accessories, etc.);
  • for damage to the product;
  • for products that show signs of tampering, abrasion, wear or dirt.

The right of withdrawal is reserved exclusively for consumers (natural persons who purchase the goods not for purposes related to their professional, commercial or entrepreneurial activity), therefore it cannot be exercised by legal entities and natural persons who purchase for purposes related to their business. working and who therefore communicate their VAT number to SEFHT.


HOW TO EXERCISE THE RIGHT OF WITHDRAWAL

The right of withdrawal is exercised, within the period indicated above, via the online procedure on this page.

    Following receipt of the request in which the Customer communicates his desire to exercise the right of withdrawal, SEFHT will send the Customer via email confirmation of approval of the withdrawal request with the guidelines for sending the product. The Customer undertakes to return the products no later than 14 days from receipt of the email confirming approval of the withdrawal request.


    REQUIREMENTS NECESSARY TO MAKE THE RETURN

    All products returned in order to obtain a refund must retain the characteristics they had at the time of purchase and all original seals, labels, boxes or wrapping must be intact. In the absence of this requirement, the product will be considered "used" and will therefore be returned to the sender with shipping costs charged and a refund will not be made. This inconsistency will be immediately notified by email to the Customer.

    In particular:

    Rackets : Rackets must not be used, must not have scratches, imperfections, marks and must not have undergone any alteration such as shrink applications or accessories such as overgrips, tape, etc. The plastic wrap on the handle must be intact and never removed.
    Shoes : must be returned without ever having been used, they must have all original tags not removed. The original box must be returned in perfect condition, without written marks and in a resalable condition.
    Clothing : Must be returned complete with original packaging and with all manufacturer tags not removed. The item must be returned in perfect condition, never worn, never washed and without marks, stains or alterations.
    Bags, accessories : original labels and packaging must be intact and unopened.
    Balls : Pressurized tubes must be returned intact, unopened and without written marks or dents.
    Returns are considered "Authorized" only if they bear the appropriate Return Label that the Customer receives after making the withdrawal request. All returns that reach us without the Return Label and therefore without authorization will be systematically rejected by our warehouse.


    REFUND METHOD AND TIMES

    Once SEFHT has received the returned product and verified its conditions, it will refund you within 14 days.
    For purchases made by paying by credit card, the refund will be made by reversing the transaction directly to the credit card.
    For purchases made via PayPal payment, the refund will be made by crediting the Customer's account.


    LEGAL WARRANTY

    Pursuant to Legislative Decree 206/2005 (“Consumer Code”), all products on sale on this site are covered by the Legal Guarantee.
    Based on the 24-month Legal Guarantee, SEFHT is responsible towards the consumer (the natural person acting for purposes unrelated to any entrepreneurial, commercial, artisanal or professional activity carried out) for defects of conformity not found at the time of purchase.
    The lack of conformity exists when the product is not suitable for the use for which it is intended, does not conform to the description or does not possess the qualities promised by the seller and typical of the product sold, does not offer the usual qualities and performances of a good of the same type, is not suitable for the particular use desired by the Customer if brought to the attention of the seller at the time of purchase and accepted by the seller (art. 129 of the Consumer Code).
    The lack of conformity that occurs within 24 months from the date of purchase of the goods must be reported within the following 2 months from the date of discovery of the defect.
    Unless proven otherwise, it is presumed that defects of conformity which appear within 6 months of delivery of the goods already existed on that date. In the event of a lack of conformity, the consumer has the right to have the conformity of the goods restored, without charge, by repair or replacement (art. 130 of the Consumer Code). The consumer can ask the seller, at his choice, to repair the good or replace it, without costs in both cases, unless the requested remedy is objectively impossible or excessively onerous compared to the other. Repairs or replacements must be carried out within a reasonable period of time from the Consumer's request; the average time for returning the product to the Consumer is 30 days. If SEFHT is unable to return the repaired product within the maximum period of 60 days, the consumer may request one of the alternative remedies (replacement, termination of the contract, price reduction).


    TIMES AND METHODS OF EXERCISE OF THE LEGAL WARRANTY

    The Customer must:

    • report any problem and/or alleged defect to SEFHT within 2 months of discovering it, by sending a communication via email to customer@mainpadel.com indicating the product defect;
    • wait for confirmation from SEFHT that the case has been opened together with instructions for sending the product;
    • prepare the product for shipping by carefully packing it and including all accessories and everything originally contained in the product packaging;
    • arrange for shipment within 10 working days of receiving confirmation of the opening of the case to the address “SEFHT - Via Portuense, 956 - 00148 Rome (RM)”.

    The costs and risks of transport for the return are entirely borne by the Customer, who can arrange for the shipment of the product only and exclusively via courier.
    The return of products that are not intact, damaged or without original accessories and equipment will not be accepted by SEFHT and will be returned to the sender with an increase in transport costs.
    In the event of forfeiture of the right of withdrawal, SEFHT will return the purchased goods to the sender, charging the shipping costs to the sender.


    MANUFACTURER'S WARRANTY

    All products distributed by SEFHT, in addition to being covered by the Legal Guarantee, are covered by the Manufacturer's Warranty in the terms indicated by the Law.
    Duration, territorial extension and methods for asserting this guarantee can be consulted by telephone at 06/92912132. No damage can be requested from SEFHT for any delays in carrying out repairs or replacements of products under conventional warranty.


    JURISDICTION

    For the resolution of any civil disputes arising from the interpretation, execution and termination of this distance selling contract, if the Customer is a consumer (i.e. a natural person who purchases the products not for purposes related to his professional activity) the territorial jurisdiction mandatory is the judge of the place of residence or domicile of the consumer himself, if located in Italy (Art. 63 Legislative Decree 205/2006).


    CONDITIONS

    These general conditions of sale will remain valid and effective until they are modified and/or integrated by SEFHT.
    Any changes and/or additions will be effective from the date of their publication on the website www. mainpadel.com .